Your privacy is our priority. This document explains in detail how comos9 collects, uses, stores, and protects the personal information of every member in Malaysia.
Comos9 ("we", "Platform") takes seriously its responsibility to protect the privacy and personal data of all its users. This Privacy Policy describes our practices regarding the collection, processing, storage, and disclosure of personal information you provide as a member of our platform.
This policy applies to all users who access the comos9 platform via the official website, iOS and Android mobile apps, or any other service channels provided by comos9. It should be read together with Terms & Conditions us, which forms part of the overall agreement between you and comos9.
We operate in accordance with strict data protection principles and are committed to ensuring that your personal information is handled in a transparent, responsible, and secure manner. Your trust is the most valuable asset we safeguard.
Comos9 collects various types of information from users depending on how you interact with the platform. This information can be categorised as follows:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, customer support |
| Financial Data | Payment methods, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, platform improvements |
| Usage Data | Game history, login activity, settings preferences | Personalise experience, performance analytics |
We only collect information that is strictly necessary to provide the services you use. Data will not be collected beyond what is required for the stated purposes.
The personal information we collect is used solely for legitimate purposes related to the provision of comos9 platform services. The following are the primary purposes for which your data is used:
We will not use your data for any purpose other than those stated above without first obtaining your consent. You may withdraw consent for marketing communications at any time via your account settings.
Comos9 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes without your consent. However, there are specific situations where sharing information is necessary to enable us to deliver our services properly:
The security of your personal data is the absolute priority of comos9. We implement multiple layers of technical and organisational safeguards to ensure your information remains protected from unauthorised access, loss, or misuse.
Your personal data is stored on servers located in secure data centres. Data is retained for as long as your account remains active or as required to fulfil legal obligations. After account closure, your data will be retained for the period prescribed by applicable law before being securely deleted.
Comos9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies for the following purposes:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the comos9 platform. For more information on managing cookies, refer to your browser's help documentation.
As a comos9 user, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal information.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain situations as defined by law.
To exercise any of the above rights, please contact the comos9 support team via live chat or email. We will process your request within 30 days of receipt.
The comos9 platform is strictly for individuals aged 18 years and above. We do not knowingly collect, process, or store personal data of minors. If you find that someone under the age of 18 has registered an account on our platform, please contact us immediately so that appropriate action can be taken.
Comos9 implements a strict age verification process during registration and KYC checks to ensure no underage users access the platform. Any account found to belong to an underage individual will be immediately closed and all related information will be securely deleted.
Comos9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via an in-platform notification or your registered email at least 14 days before the changes take effect.
The effective date of the latest version will always be stated at the top of this document. Your continued use of the comos9 platform after any policy changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security. For information about your rights relating to responsible gaming, visit the Responsible Gaming us.
ENTERPRISE-GRADE PROTECTION
A multi-layered security system designed to ensure your privacy and data remain protected at all times
All communications between your device and comos9 servers are protected with 256-bit SSL encryption — the same standard used by the world's leading banking institutions.
A transparent and secure KYC process ensures that only verified and eligible users can access the platform. Your documents are handled to the strictest privacy standards.
Your account can be secured with two-factor authentication (2FA) via an authenticator app or SMS — an extra security layer that prevents unauthorised access.
Our advanced fraud detection system monitors all account activity in real time. Any unusual behaviour is automatically flagged and blocked.
Your personal data is stored in high-grade data centres with strict physical and digital access controls. Regular backups ensure data integrity is maintained.
Comos9 does not sell or share your personal data with third-party advertisers or data brokers. Your information belongs entirely to you.
Join thousands of comos9 members in Malaysia already enjoying a safe, transparent, and rewarding gaming experience — backed by internationally recognised data protection standards.
Your data is protected with 256-bit SSL encryption. For users aged 18 and above only.